A New Era of Banking: Introducing Canara Bank ChatBot Banking Services. Discover Revolutionized Customer Experience!
A Web ChatBot is a computer program designed to mimic human conversation through text or voice interactions. It serves as an interactive platform on Canara Bank’s official website, allowing customers to raise queries and find solutions regarding the bank’s services and products. In both business-to-consumer (B2C) and business-to-business (B2B) scenarios, ChatBot virtual assistants are increasingly utilized to manage various tasks.
Role of AI-Powered Web ChatBots in Banking 🏦
In the banking sector, the primary goal of a Web ChatBot is to enhance customer experience and simplify everyday banking activities. The integration of Artificial Intelligence (AI) in ChatBots can significantly improve the customer experience in several ways, including:
- Lead Generation
- Customer Support Inside Mobile App
- Voice Bot, IVRS Bot
- Checking Balance
- Sending Reminders to Customers (Bill Payment deadlines etc.)
- Applying for services (like loans, new cards or reward programs)
The ChatBot can also serve as a helpdesk agent, assisting internal branch/office users and promoting other products.
The Conversational ChatBot and Voice Bot solutions are equipped to engage with users and address a variety of basic queries in English, Hindi, and regional languages such as Kannada, Telugu, Punjabi, Marathi, Tamil, Bengali, Malayalam, Gujarati, and Odiya. They utilize Natural Language Processing (NLP) capabilities to identify and respond to user queries, requests, or complaints effectively. In the future, there will be provisions to implement additional regional languages in accordance with industry standards. However, currently, only English language support is available.
The entire process is safeguarded with end-to-end encryption, ensuring that customer data is not stored within the vendor’s system. For requests involving sensitive information, OTP-based authentication is enabled to enhance security measures.
6 Services offered through Canara Bank ChatBot Banking 💬
The following 6 Non-financial Services implemented through Canara Bank ChatBot Banking on 20.03.2024:
- Saving/Current Account Balance
- Saving/Current Account Mini Statement
- Saving/Current Account Transaction History/ Statement (View & Email)
- Loan Account Statement
- EMI Calculator
- Deposit Calculator
Steps to use Canara Bank ChatBot Banking ✅
1. Customer shall visit our Bank’s website i.e. www.canarabank.com and select the Bot from bottom right hand side corner.
2. Customer shall select the Terms & Conditions box, accept the same & click “Get Started” button.
Without acceptance of Terms & Conditions the User/ Customer cannot access any post login journeys.
3. Available services under Web ChatBot solutions will be displayed.
4. For Login, Last 6 digit of Account Number and Registered Mobile Number to be provided. A valid Mobile number will be considered of a 10-digit mobile number along with the country code (ISD Code). Example the user should enter 91XXXXXXXXXX.
5. An OTP will be generated to this registered mobile number. It will be a valid 6-digit numeric value only.
6. To email Account Statement click on it:
- Select the account type (Current & Saving / Loan)
- Select account
- Select the time period (Up to Last 6 Months)
- View or Email Statement
- Confirm
- The Password to open PDF in email is your Customer ID
6. Don’t forget to log out from Canara Bank ChatBot Banking after completing your session for added security by clicking on × at upper right corner.
7. For Generic Services (like EMI Calculator and Deposit Calculator) Mobile number is not necessary.
Any sensitive information shared during the conversation shall be handled securely and not stored persistently. User authentication credentials and information shall be securely transmitted and stored. All data transmissions between the ChatBot, Transaction system and other relevant systems shall be encrypted using secure protocols. This ensures that user data remains confidential during transit in Canara Bank ChatBot Banking.
Benefits of Canara Bank ChatBot Banking for Customers 🎁
- A user-friendly platform available 24×7.
- Customers can easily address their standard banking queries without the need to visit a branch each time.
- A cost-effective and time-efficient solution, reducing human effort.
- Service and query resolution remain unaffected by pandemics or similar situations.
Benefits for the Organization 📣
- Enhanced customer reach through a user-friendly platform.
- Reduced need for direct interaction with customers for repetitive queries.
- A cost-effective and time-efficient solution, minimizing human effort.
- Maintained responsibility towards customers, unaffected by pandemics or similar situations.